Shipping & Returns Policy

What Is The Shipping Cost?

Shipping cost depends on order quantity & subject to change which will be notified during checkout.

How Long Will It Take To Dispatch The Order?

We strive to fulfill and process your orders as fast as we can. Your products will be dispatched within two business days of receiving the order.

Order Delivery Timeline

We are committed to providing premium and quick delivery service to you. We get into action as soon as the order is received. Your packed order is handed over to our shipping and logistics provider as soon as we can. We try our best to keep your order and priority and deliver it within 7 working days. However, circumstances and location may delay delivery. The maximum delivery period for an order is 15 days.

Can I Return/Refund My Order Or A Part Of My Order?

All of our products are consumables. As such, we cannot offer returns or refunds on the order. However, we are very keen to ensure that you get the best service and value for the order you placed. If you received damaged products, please write to us within 48 hours of receiving the order. You can send us an email at with your order number and photos of the damaged items. We will refund or replace the order partially/fully at our sole discretion.

What If I Received The Wrong Product?

If you received incorrect items, or items not as per your order, please contact us within 48 hours of receiving the order. You can write to us at with the subject line as “Wrong order - AWB Number”.

You might be asked to return the order to us, accompanied by a copy of the original invoice. Items that are not as per your order must be returned in an unopened, sealed condition, otherwise we will not be able to process the return or refund for said item(s).

All returns must be addressed to :

Himalayan Gatherer Traders And Makers LLP
1st & 2nd Floor, Runjh,
Above Patanjali Store, Mandi Kataula Road,
Mandi, Himachal Pradesh - 175005

Himalayan Gatherer Traders And Makers LLP will bear the courier charges involved for qualifying items for return and/or refund. The same shall be accomplished either through a refund or by providing credit for use against a subsequent purchase by the customer. You may be asked to send us a copy of the courier charges invoice.

How Are Refunds Processed For Cash on Delivery?

Refund process COD may be subject to an additional cost, if order qualifies for refund we may ask for bank details/UPI details from your registered mobile no. or email id to process the same.

How Long Does It Take To Process A Refund?

All qualifying refunds will be processed within 15 working days. The refund amount will be processed to the same account through which the original payment was made.

Can I Cancel My Order?

Orders once placed cannot be cancelled.

Shipping charges are not refundable.